FAQ
Shipping & Delivery
Q: How long does it take to receive my order?
A: We usually ship your order within 1-2 business days . Delivery takes around 3-4 working days ,
depending on your location.
Q: Do you offer express or fast delivery?
A: Yes! You can choose Express Shipping at checkout for faster delivery (charges may apply) .
Returns & Exchanges
Q: What is your return or exchange policy?
A: We accept returns/exchanges within 7 days of delivery , If the product is damaged or wrong . Please
record an unboxing video to support your claim. - Simply create a return request and we’ll ship you a replacement.
Q: How do I request a return or exchange?
A: Simply WhatsApp (9810990880) us or email (info.rosvint@gmail.com) us with your order ID, product
images, and unboxing video.
Product Care
Q: How do I take care of my jewelry?
A:
● Keep your jewelry dry and away from perfumes or water.
● Store in a soft pouch or box after use.
● Wipe gently with a dry cloth to keep the shine intact.
This helps extend the life of your imitation jewelry.
✨
Customization & Sizing
Q: Can I get a custom size or design?
A: Some of our products may be customizable. You can contact us via WhatsApp (9810990880) or email
(info.rosvint@gmail.com) with your request — we’ll let you know if it's possible.
Q: Are your sizes adjustable?
A: Many of our rings, bracelets, and necklaces come with adjustable sizing , which fits most people
comfortably.
Payments & COD
Q: What payment methods do you accept?
A: We accept all major payment methods:
● UPI (Google Pay, PhonePe, etc.)
● Debit/Credit Cards
● Net Banking
Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available on most orders.
Q. Is this product ready to ship?
A . Yes, your order will be dispatched within 1–2 business days. You'll receive tracking updates once it's
shipped.
Q. What is your return/exchange policy?
A . We offer easy returns/exchanges within 3 days of delivery only for damaged or wrong items. An unboxing
video is mandatory for verification.
Q. Will the jewelry fade?
A . No! Our jewelry is made with premium anti-tarnish coating. To ensure long life, keep it dry and store it in a
soft pouch.
Q. Is this item adjustable or available in different sizes?
A. Yes, this piece is adjustable and fits most sizes. But please, before buying, you must check out the size
guide above
Q. Is this product gift-ready?
A. Yes! Every order comes in beautiful, eco-friendly packaging, perfect for gifting.
Q. Is Cash on Delivery (COD) available?
A. Yes, we offer COD across India (shown at checkout).
These are meant to be shown just below or near the Checkout section as a quick
reassurance.
Q. When will I receive my order?
A . You’ll get your order within 3–7 working days, depending on your location.
Q. When will my order be shipped?
A . We dispatch all orders within 1–2 business days with tracking updates via SMS/email.
Q. What if the item doesn’t fit me?
A . Many of our pieces are adjustable. If not, you can request an exchange within 3 days (unboxing video required).
Q. Can I return or exchange the product?
A . Yes, but only for damaged or wrong items. Just share an unboxing video within 3 days of delivery.
Q. Is Cash on Delivery (COD) available?
A. Yes, we offer COD across India. A small fee is added at checkout.
Q. Will I get an invoice or a receipt?
A . Yes, every order includes a detailed invoice emailed to you after purchase.
Q. Will the jewelry tarnish?
A . No. Our products come with anti-tarnish coating. Keep them dry for long-lasting shine.
Q. Is this order gift-ready?
A. Absolutely! Your jewelry comes in beautiful, eco-friendly packaging—perfect for gifting.
Q. Is my payment safe?
A. Yes, we use 100% secure payment gateways with encryption. Your data is always protected.
Q. Need help after checkout?
A . We’re here! Reach out via WhatsApp or email anytime—we offer responsive support even after your purchase.
