Return & Refund Policy

We want you to love what you wear. If you’re not fully satisfied with your purchase, please review our return and refund guidelines below.

✅ General Return Conditions

• All product sizes are mentioned in the product details. Kindly check measurements before ordering. Returns due to size issues are not eligible for refund or exchange.
• Return and refund only in two conditions -
  • Damaged
  • Wrong product
• A return request raise time - 
  •  must be raised within 7 days of receiving your order.
• Return item must be in -
  
  • Unused and unworn 
  • In original packaging
  • With tags intact and proof of purchase (invoice or order confirmation)

📦 Return Shipping

• Customers are requested to bear Rs. 250 as return shipping charges. This amount will be deducted from the refund.
• Products must be returned to:
  D-15/29, SECTOR- 3, Rohini, Delhi-110085.

🎥 Mandatory Unboxing Video for Damage Claims

Please record a clear unboxing video (360° view) in good lighting when opening your package. This is required to process any claims for:

• Damaged items
• Missing products
  

 Without this video, damage claims will not be accepted.

🔁 Exchange Policy

• Exchanges are available only for defective or damaged items. Minor color or design variations from product images are not considered defects.
• If the item is unavailable for exchange, you will be notified, and a refund will be issued instead.

💸 Refund Process

• Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 3–6 business days.

💸 Refund for Prepaid order in case of Cancellation - 

• If the customer cancels the order after it has been shipped , a cancellation fee of 140 rupees will be deducted, and the remaining amount will be refunded to the customer.
• If the customer cancels the order before it has been shipped, no cancellation fee will be charged, and the full amount will be refunded.

🕒 Delayed or Missing Refunds

       If you haven’t received your refund:  

1. Check your bank account again
2. Contact your card company – it may take some time to reflect
3. Still not received? Please email us at info.rosvint@gmail.com

⚠️ Sale Items

Only regular-priced items are eligible for a refund. Sale or discounted items cannot be refunded.

For questions about returns or to initiate a request, don't hesitate to get in touch with us:
📧 info.rosvint@gmail.com
📞 +91 9810990880