Help & FAQs
Shipping & Delivery
Q: How long does it take to receive my order?
A: We usually ship your order within 1–2 business days. Delivery typically takes 3–4 working days, depending on your location.
Q: Do you offer express or fast delivery?
A: Yes! You can choose Express Shipping at checkout for faster delivery (additional charges may apply).
Q: When will my order be shipped?
A: Orders are dispatched within 1–2 business days, and you’ll receive tracking updates via SMS/email.
Q: When will I receive my order?
A: Delivery is usually completed within 3–7 working days based on your location.
Returns & Exchanges
Q: What is your return or exchange policy?
A: We offer easy returns/exchanges within 7 days of delivery, only in cases where the product is damaged or incorrect. An unboxing video is required for all claims.
Q: Can I return or exchange the product if it doesn’t fit or I change my mind?
A: Returns/exchanges are only accepted for damaged or wrong products. Size-related or preference-based returns are not eligible.
Q: How do I request a return or exchange?
A: Contact us via WhatsApp at 9810990880 or email info.rosvint@gmail.com with your order ID, product photos, and unboxing video.
Q: What if the item doesn’t fit me?
A: Most of our pieces are adjustable. If yours is not and doesn’t fit, you may request an exchange within 3 days (with unboxing video proof).
Product Care & Quality
Q: How do I take care of my jewelry?
A:
- Keep it dry and away from perfumes or water
- Store in a soft pouch or box after use
- Wipe gently with a dry cloth to maintain the shine
Q: Will the jewelry tarnish?
A: No. Our jewelry is coated with a premium anti-tarnish finish. Just keep it dry and store it properly.
Q: Will the jewelry fade?
A: Not at all! With proper care, our anti-tarnish finish ensures long-lasting shine.
Customization & Sizing
Q: Can I get a custom size or design?
A: Yes, for select products. Reach out to us via WhatsApp or email to check availability.
Q: Are your sizes adjustable?
A: Yes, many of our rings, bracelets, and necklaces come with adjustable sizing to fit most people comfortably.
Payments & COD
Q: What payment methods do you accept?
A: We accept:
- UPI (Google Pay, PhonePe, etc.)
- Debit/Credit Cards
- Net Banking
Q: Is Cash on Delivery (COD) available?
A: Yes, COD is available across India. A small fee may apply at checkout.
Q: Is my payment secure?
A: Absolutely. We use 100% secure, encrypted payment gateways to keep your data safe.
Gift-Ready & Packaging
Q: Is this product gift-ready?
A: Yes! Every order comes in beautiful, eco-friendly packaging, perfect for gifting.
Q: Will I get an invoice or a receipt?
A: Yes, a detailed invoice will be emailed to you after purchase.
Still Have Questions?
Need help after checkout?
We’re here for you! Contact us anytime via WhatsApp at 9810990880 or email info.rosvint@gmail.com for post-purchase support.
