Refund policy
We want you to love what you wear. If you’re not fully satisfied with your purchase, please review our return and refund guidelines below.
✅ General Return Conditions
- All product sizes are mentioned in the product details. Kindly check measurements before ordering. Returns due to size issues are not eligible for refund or exchange.
- A return request must be raised within 7 days of receiving your order.
- Returned items must be:
- Unused and unworn
- In original packaging
- With tags intact and proof of purchase (invoice or order confirmation)
📦 Return Shipping
- Customers are requested to cover Rs. 250 as return shipping charges. This amount will be deducted from the refund.
- Products must be returned to:
Rosvint, 111, AGGARWAL CITY SQUARE, PLOT NO. 10, DISTRICT CENTRE, MANGLAM PLACE, SECTOR-3, ROHINI, NEW DELHI - 110085
🎥 Mandatory Unboxing Video for Damage Claims
Please record a clear unboxing video (360° view) in good lighting when opening your package. This is required to process any claims for:
- Damaged items
- Missing products
Without this video, damage claims will not be accepted.
🔁 Exchange Policy
Exchanges are available only for defective or damaged items. Minor color or design variations from product images are not considered defects.
If the item is unavailable for exchange, you will be notified, and a refund will be issued instead.
💸 Refund Process
- Once we receive and inspect your return, we’ll notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
🕒 Delayed or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your card company – it may take some time to reflect
- Still not received? Please email us at info.rosvint@gmail.com
⚠️ Sale Items
Only regular-priced items are eligible for a refund. Sale or discounted items cannot be refunded.
For questions about returns or to initiate a request, don't hesitate to get in touch with us:
📧 info.rosvint@gmail.com
📞 +91 9810990880